Responsible Gambling
Gambling should be entertainment, never a way to make money or cope with stress. Duelz Casino gives you the tools to stay in control — and to step away when you need to.
Operator: SuprPlay Limited | UKGC Licence: 054743 | Minimum age: 18+
Duelz Casino is licensed and regulated by the UK Gambling Commission under licence number 054743, held by SuprPlay Limited. As a UKGC operator, we are required — and genuinely committed — to protecting players from gambling-related harm. Responsible gambling is not an afterthought; it's a core part of how the site is designed and run.
Every player has access to a full set of safer-gambling controls directly inside their account: deposit limits (daily, weekly or monthly), reality checks that remind you how long you've been playing, time-out breaks of 24 hours to six weeks, and self-exclusion for six months up to five years. Reductions take effect immediately; increases require a 24-hour cooling-off period, in line with UKGC rules.
If you feel online gambling is becoming a problem across multiple sites, GAMSTOP is the UK's free national self-exclusion scheme. One registration at gamstop.co.uk blocks your details at every UKGC-licensed online operator at once, for a period you choose (6 months, 1 year or 5 years). Duelz Casino is connected to GAMSTOP, so any active exclusion will automatically prevent account access here as well.
Warning signs of problem gambling include: spending more than you can afford to lose, chasing losses with bigger or more frequent bets, borrowing money or selling possessions to gamble, hiding the amount of time or money you spend, and feeling that gambling is affecting your sleep, work, mood or relationships. None of these happen overnight — catching them early makes it far easier to get back on track.
You must be 18 or over to open an account or play at Duelz Casino. Underage gambling is both illegal in the UK and a criminal offence for anyone who facilitates it. We verify every customer's age before any deposit or gameplay, and we encourage parents who share devices to install filtering tools such as Net Nanny or Gamban to keep gambling sites away from minors.
Quick self-assessment
If you answer "yes" to two or more of these questions, please consider using one of the tools below or contacting a support organisation.
- Have you ever gambled more than you could really afford to lose?
- Have you needed to gamble with increasing amounts to get the same excitement?
- After losing, have you returned another day to try to win back your losses?
- Have you borrowed money or sold anything to get money to gamble?
- Have you felt that you might have a problem with gambling?
- Has gambling caused you stress, anxiety, or problems with sleep or relationships?
Based on the PGSI (Problem Gambling Severity Index). For a full screening, use the free tool at begambleaware.org/self-assessment.
Safer gambling tools at Duelz Casino
Deposit limits
Cap how much you can deposit in any 24-hour, 7-day or 30-day window. Reductions apply instantly; increases take effect only after a 24-hour cooling-off period, as required by UKGC rules.
Reality checks
An on-screen pop-up every 15, 30 or 60 minutes shows how long you've been playing and your net win/loss, with a one-click option to log out or review your history.
Take a break / time-out
Lock your account for 24 hours, 7 days, 30 days or up to 6 weeks. Deposits and wagers are blocked for the full period — the account reopens automatically when it ends.
Self-exclusion
Self-exclude from Duelz Casino for 6 months, 1 year, or 5 years. Once active, the exclusion cannot be lifted before it expires — there is no "change of mind" shortcut.
GAMSTOP integration
As a UKGC-licensed operator, Duelz Casino checks every registration and login against GAMSTOP. Any active self-exclusion there automatically blocks access here.
24/7 support team
If you'd rather set limits or close your account with a human, our support team is available 24/7 via live chat and email. They can also point you to specialist help.
UK support organisations
BeGambleAware
Independent UK charity providing free, confidential advice, self-assessment tools and a directory of treatment services.
begambleaware.org →GamCare
Runs the National Gambling Helpline — free, 24/7, confidential — plus live chat, group chat and face-to-face treatment across the UK.
gamcare.org.uk →GAMSTOP
Free national self-exclusion scheme that blocks you from every UKGC-licensed online gambling site in a single registration.
gamstop.co.uk →UK Gambling Commission
The independent statutory regulator for gambling in Great Britain. Check operator licences and learn how to make a complaint.
gamblingcommission.gov.uk →Responsible Gambling — Frequently Asked Questions
How do I set a deposit limit at Duelz Casino?
Sign in, open My Account → Responsible Gambling and choose a daily, weekly or monthly limit. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before they apply, in line with UKGC rules.
What is the difference between a time-out and self-exclusion?
A time-out is a short cooling-off period of 24 hours, 7 days, 30 days or up to 6 weeks — the account reopens automatically when it ends. Self-exclusion is a longer commitment of 6 months, 1 year or 5 years, and cannot be lifted before it expires.
What is GAMSTOP and how does it work with Duelz Casino?
GAMSTOP is the UK's free national self-exclusion scheme. One registration at gamstop.co.uk blocks your details at every UKGC-licensed online operator for 6 months, 1 year or 5 years. Duelz Casino is connected to GAMSTOP and will automatically refuse any account with an active exclusion.
What are reality checks?
A reality check is an on-screen pop-up that appears every 15, 30 or 60 minutes — whichever you choose — showing how long you've been playing and your net win/loss. From the same prompt you can log out or review your full session history with one click.
How can I tell if my gambling is becoming a problem?
Common warning signs include spending more than you can afford to lose, chasing losses with bigger bets, borrowing money to gamble, hiding the time or money you spend, and gambling affecting your sleep, work, mood or relationships. The PGSI self-assessment at begambleaware.org/self-assessment offers a free, confidential screening.
Can I get free, confidential help in the UK?
Yes. The National Gambling Helpline run by GamCare is free, confidential and available 24/7 on 0808 8020 133, with live chat at gamcare.org.uk. Specialist NHS gambling clinics across England, Scotland and Wales also accept referrals from your GP, and Gamblers Anonymous runs peer-support meetings nationwide.
How does Duelz Casino prevent underage gambling?
You must be 18 or over to register. Every customer's age and identity are verified before any deposit or gameplay is permitted, in line with UKGC rules. Parents who share devices are encouraged to install filtering tools such as Net Nanny or Gamban to keep gambling sites away from minors.
Can I close my Duelz Casino account if I no longer want to play?
Yes. You can close your account at any time via the Responsible Gambling section in My Account, or by contacting our 24/7 support team via live chat or email. If gambling-related harm is the reason, support staff can also walk you through self-exclusion or GAMSTOP.
18+ only. Gambling can be addictive — please play responsibly. Never gamble with money you can't afford to lose, and never chase losses.